Craig M Dick

Agriculture | Marketing | Innovation

Tag: customer

We Get It, You Are The Best, Now Go Away!

Most people hate listening to someone tell everyone how great they are. Yet many companies marketing material is just them bragging about how great they are.talking about yourself

Customers don’t care about you, your company or how great you are. They care about themselves and their problems. What matters is that you can solve those problems. That is what your marketing should focus on.

Nobody wants to buy your products. They want a problem to go away. Can you clearly articulate the results you offer? Do you have proof that you can do what you say you can do?

If your marketing has the following words in it; we, us, and our, then you are not focused on the needs of your customer.

Make your marketing like real life. In real life when you meet someone new, show that you have an interesting personality, that you care about us, that we can trust you and when we have a problem and you can help us solve it. That is how a friend and a customer are won.

 

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The Customer Is Always An Asshole

 

This classic clip from Mall Rats, is all to prevalent. Today it seems businesses view their customers as problems, not the key to their success (It might be why retail stores are struggling). If you need to convince customer to work with you or you have “asshole” customers, it’s your fault. You have set the wrong expectations and you need to scrap your marketing plan and start over from scratch.

Your business exists to meet the needs of your customer. Do you know what problem you are trying to solve for your  customer? It’s not to sell them stuff. More importantly do you know who your customer is? Here’s a hint, it’s not everyone. It’s a specific type of person with specific problem.

You need to clearly define who and what that is, then spend all your time doing everything you can to recruit that customer. Your marketing should be so clear that customers self-select themselves to your door, begging to work with you and paying the sticker price.

It starts with doing an “ideal customer” exercise. In detail list out what the perfect customer would look like. This will give you clarity in creating a position statement. Once you have a clear position statement all of your marketing efforts should align with that.

Now when customers can clearly understand what you do, they will self-select in or out of your sales pipeline. You will be greeted by people excited to work with you, not looking for extras or discounts. When your ideal customer comes to you, you must be entirely focused on solving their problems.

The saying “you get what you give” applies here. If you want all their business, you must give them your all first.

Finding the right customer is how to keep asshole customers away. Solely focusing on your ideal customers success is the path to your success.

 

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Marketing

The customer doesn’t care about you, your product, what it can do, or how its betterGodin marketing quote

The customer only cares about themselves

Marketing is simply thinking about what you do from the customers perspective

Emotionally connecting what you do with the beliefs and wants of your customer is key

Be generous, take risks, connect with people

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