Craig M Dick

Agriculture | Marketing | Innovation

Author: Craig (page 2 of 7)

Ideal Sale Rep


No matter what you do in life, selling is an important skill. Want a better table at restaurant or an upgrade on a rental car. How about making a return without a receipt or maybe you need to get your new marketing strategy approved by management, well you better know how to sell.

 

Incorporate these top traits of an ideal sales rep into your day to day to start improving your performance.

 

Think abundantly – Not everyone gets to be your customer, not everyone needs your service find the ones that would love to work with you and afford to pay your price.

Dress for success – Appearance matters, your customer’s will judge how successful you can make them by your appearance, dress a level above your customer.

Make appointments – Your time is limited, so is your customer’s, make appointments.

Be on time – Show your customer you respect them and you can be trusted by honoring the first thing you said you would do.

Keep meetings short but effective – You are there to help them be successful, not to spend time with them.

Know your Customer – You customer’s business is your business, anything that could affect your customers business you should know about.

Know your Market – Who buys your products and why, everyone is not your customer.

Know your product – You are the expert, know every detail of your product.

Know your competition – How does your product compare in all aspects.

Be intentionally helpful – Your job is to make your customer successful, in some cases you should recommend they use the competition, if it truly is better for them.

Ask lots of questions – How do you know what is best for your customer without really knowing what they need.

Take good notes – How else can you make sure you are serving your customer if you don’t write down what you discussed.

Put action items on your calendar – As soon as you are done with your meeting, set action item due dates in your calendar.

Don’t wait, make things happen, do it anyway – Get your action items done as soon as possible, not for your customer, not for your boss, for you.

 

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The Customer Is Always An Asshole

 

This classic clip from Mall Rats, is all to prevalent. Today it seems businesses view their customers as problems, not the key to their success (It might be why retail stores are struggling). If you need to convince customer to work with you or you have “asshole” customers, it’s your fault. You have set the wrong expectations and you need to scrap your marketing plan and start over from scratch.

Your business exists to meet the needs of your customer. Do you know what problem you are trying to solve for your  customer? It’s not to sell them stuff. More importantly do you know who your customer is? Here’s a hint, it’s not everyone. It’s a specific type of person with specific problem.

You need to clearly define who and what that is, then spend all your time doing everything you can to recruit that customer. Your marketing should be so clear that customers self-select themselves to your door, begging to work with you and paying the sticker price.

It starts with doing an “ideal customer” exercise. In detail list out what the perfect customer would look like. This will give you clarity in creating a position statement. Once you have a clear position statement all of your marketing efforts should align with that.

Now when customers can clearly understand what you do, they will self-select in or out of your sales pipeline. You will be greeted by people excited to work with you, not looking for extras or discounts. When your ideal customer comes to you, you must be entirely focused on solving their problems.

The saying “you get what you give” applies here. If you want all their business, you must give them your all first.

Finding the right customer is how to keep asshole customers away. Solely focusing on your ideal customers success is the path to your success.

 

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Plants Have Feelings Too!

Is eating plants less cruel than eating meat? I am not so sure.

plants have feelings too!

Via https://www.reddit.com/user/Randyotter

After all science shows us that the simple act of mowing your lawn, a past-time many Americans take pride in, is downright barbaric dismemberment. That lovely fresh cut grass smell is your lawn, aromatically shrieking to its brethren that it’s being attacked and needs first aid.

You are causing plants serious anguish and they are changing their behavior because of it.

Yes plant behavior is now a thing

Plants can make decisions based on the perceived level of risk

They communicate with each other in 5 ways:

Plants call for help, they eavesdrop, they defend their territory, they recognize siblings, and can communicate with mammals.

Plants care for offspring

Orchids are downright liars

Since plants have the ability to suffer, they feel pain, pleasure, fear, frustration, and motherly love. Whenever we consider doing something that would interfere with their needs, we are morally obligated to take them into account.

Let’s face it, eating fruits and vegetables supports cruelty to plants. Those idyllic verdant fields are really concentration camps crammed with flora that will never know what it’s like to care for its offspring. Eating vegetarian supports the killing of billions and billions of plants each year.

Ok, yes I am kidding, I don’t care what you eat (provided you are properly and humanly caring for your food source, animal and now vegetable). This was really just an exercise on taking a unique perspective on a topic to allow a shift in mindset.

Is your current product, idea or message not taking root with your customer? Perhaps looking at your problem from a different mindset can provide the innovative answer you need for growth.

 

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Innovation

You can do things better, that isn’t innovation, it’s improvementInnovation

Imitators improve, giving a temporary advantage or to play catch-up, hardly breakthrough

Doing things differently leads to innovation

Innovation happens by doing, typically in chaos, not in planning

Risk-taking is the father and mistakes the mother of innovation

Fear kills the creativity and passion that leads to innovation.

Be fearless, do something different, risky, and untested

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Marketing

The customer doesn’t care about you, your product, what it can do, or how its betterGodin marketing quote

The customer only cares about themselves

Marketing is simply thinking about what you do from the customers perspective

Emotionally connecting what you do with the beliefs and wants of your customer is key

Be generous, take risks, connect with people

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